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FAQ

Frequently Asked Questions

Getting Started

What do I need to join?
All you need to do is:
  • Create an AAdvantage DiningSM account by providing your name, address, phone number, email, and AAdvantage® account number on our secure website.
  • Register any credit and/or debit cards you plan to use at restaurants, bars, or clubs.
  • Then, just dine at any program location.
There are no special ID cards or membership numbers to remember. Membership is 100% free and easy!
+ How much does it cost to join AAdvantage DiningSM program?
Nothing! Membership is 100% free.
+ How much can I earn with AAdvantage DiningSM program?
  • Members earn 1 AAdvantage® mile per $2 spent if you elect to not receive email communication from AAdvantage DiningSM program.
  • Online Members earn 3 AAdvantage® miles per $1 spent if you elect to receive email communication from AAdvantage DiningSM program.
  • VIP Members earn 5 AAdvantage® miles per $1 spent if you elect to receive email communication from AAdvantage DiningSM program AND have already completed 11 qualified transactions in the calendar year. (Members start earning at the VIP level on their 12th qualified transaction.)
Pretty simple, right?
+ Why do I need to log in to the Account Center?
Creating an account and logging in when you visit aa.rewardsnetwork.com will allow you to:
  • Track the status of your AAdvantage® miles earned through AAdvantage DiningSM program.
  • Write and view online reviews.
  • View the latest updates on new dining spots and bonus offers.
  • Create and access a list of personal favorite restaurants, bars, and clubs
  • Update your email address for receipt of program information and extra rewards offers.
  • Update your credit and/or debit card information in order to earn rewards for your spending.
+ Can I switch to a different reward program?
For sure! You can switch to any other Rewards Network program by calling Member Services at 800–479–5981.
+ Will my membership with AAdvantage DiningSM program ever expire?
Yes, but only after 36 consecutive months of no dining activity with your registered credit or debit card.

Email

+ Why do I want to receive email from AAdvantage DiningSM program?
Email is the primary way we keep in touch with our members, and opting in to receive email from
AAdvantage DiningSM program increases your earn rate to 3 AAdvantage® miles per $1 spent.
+ What kind of email will I receive from AAdvantage DiningSM program?
Types of emails you may receive, approximately once a week, include:
  • Member recommendations
  • New restaurants in your area that have joined the program
  • Opportunities to earn bonus rewards on special occasions
  • Administrative emails, such as reward confirmations or online review reminders
+ Why am I not getting emails?
  • You may have accidentally opted-out of receiving email from AAdvantage DiningSM program.
  • Your email address may have become undeliverable.
  • You may have marked an email sent by AAdvantage DiningSM program as spam.
Just add (or re–add) an email address to your Account Center, and your ability to earn rewards will instantly resume.

Online Reviews

+ Why should I write a review?
Reviews help AAdvantage DiningSM restaurants know how you feel about their food, service, cleanliness and value. Completing a review after a restaurant visit is required in order for you to receive American Airlines AAdvantage® bonus miles.
+ How do I write my review?
  • A few days after you visit to a participating restaurant, you'll receive an email with a link to complete a review.
  • Review submission forms can also be accessed via your Account Center.
  • The review only takes 2 minutes to complete.
  • Feel free to have fun and be colorful – but please also be honest and accurate. See our content guidelines for further clarification.
+ Who will read my review?
The content of your review will be sent to the restaurant you visited, and also posted on the AAdvantage DiningSM website for other members to read (if you allow).

But no worries about your identity! Only your initials and city/state will be displayed for the restaurant and other diners to see.

American Airlines AAdvantage® miles

+ When do AAdvantage® miles get added to my account?
  • AAdvantage® miles will appear in your AAdvantage DiningSM account as soon as the transaction is registered by the restaurant, usually within 5 days.
  • AAdvantage® miles earned through AAdvantage DiningSM will appear in your AAdvantage® account 6–8 weeks after the transaction occurs.
+ Why can't I see my last transaction?
  • It may take up to five days for a transaction to appear after dining, depending on the restaurant's credit card handling.
  • You did not use a credit or debit card registered in your AAdvantage DiningSM account to pay your check.
  • You dined on a blackout day, indicated on the restaurant's information page.
  • You dined at a restaurant that left the AAdvantage DiningSM program prior to the date you visited.

Any other questions?

Members and Online Members can call AAdvantage DiningSM Member Services at 800–479–5981, or email us at aa@rewardsnetwork.com.
VIP Members can call 866–638–6906, or email us at aa@rewardsnetwork.com.